Return & Refund Policy

Last Updated: September 8, 2026

At Orvexa, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

Please review the following policy before requesting a return or refund.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The product is unused and in its original condition.

• The product is returned with its original packaging, tags, and accessories where applicable.

• The product has not been damaged due to misuse, improper handling, or normal wear and tear.

• Proof of purchase or order details can be provided.

Some products may not be eligible for return due to their nature or applicable laws.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos of the product and packaging, if requested

After reviewing your request, we will let you know whether the item qualifies for a replacement, return, or refund.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been used, damaged, or altered by the customer

• Products without original packaging where packaging is required

• Personalized or customized products

• Items that are specifically marked as non-returnable

• Products that cannot legally or safely be returned

4. How to Request a Return

To request a return, contact our customer support team at:

Email: support@orvexa.com

Please include your name, order number, product details, and reason for the return.

Do not send a product back before receiving return instructions from our support team.

5. Return Shipping

If the return is due to an incorrect, defective, or damaged product caused by Orvexa or our fulfillment process, we may cover the applicable return shipping costs.

For other eligible returns, the customer may be responsible for return shipping costs.

6. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using the original payment method whenever possible.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

7. Exchanges

If an item is defective, damaged, or incorrect, we may offer a replacement instead of a refund, subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution.

8. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Orders that have already been processed or shipped may not be cancellable. In such cases, you may need to follow the applicable return procedure after delivery.

9. Refund Exceptions

Refunds may be denied or reduced if:

• The product is returned after the applicable return period.

• The item shows signs of misuse or intentional damage.

• The product is missing parts, accessories, or original packaging where required.

• The return does not meet the eligibility requirements described in this policy.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Orvexa
Email: orvexauae@gmail.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM

We appreciate your business and are committed to providing you with a smooth shopping experience.

Orvexa — Shop Smart. Shop Simple.